Terms And Conditions

Terms and conditions

  1. The parties

The membership Application Form and these Terms and Conditions (‘Terms’) form the ‘Contract’ between you and Brilliant Fitness. If you join in a month where there is a promotional campaign, then the terms and conditions around that specific campaign will apply. These terms and conditions will be available on our website.

  1. When will my membership start?

Your membership will start on the Start Date as set out in your Membership Application Form, provided that:

  • You have paid the applicable activation/joining fee
  • You have paid the applicable access device fee(s); and
  • You have provided us with valid bank account details for payment of your monthly membership fees.
  1. What if I want to cancel my membership?

You can write and inform us that you want to cancel your membership within 5 business days of signing the Contract, excluding the day of signature. Provided your cancellation letter is received by your Home Club within the 5 day cooling-off period. Cancellation of membership is contract bound

  1. How long will my membership last?

Your membership will commence on the Start Date and will continue for a fixed number of full instalments that you have selected, calculated from the first day of the month following your Start Date (‘Commitment Period). Unless you tell us that you do not wish to continue as a member at the end of your Commitment Period, your membership will automatically continue on a month-to-month basis at the current prevailing membership rate for your Home Club until such time that you give your Home Club 20 business days’ written notice to cancel your membership. If you wish to cancel your Brilliant Fitness membership you can do so under paragraph 5 or 7, as applicable, by calling our Call Centre.

  1. Reasons for Brilliant Fitness ending your membership

We may cancel or suspend your Contract at our absolute discretion by writing to you at the email address we have on record if:

  • You commit a breach of any of these Terms or The Rule Book or if you engage in any conduct which in our opinion would have a negative effect on us, other members of our staff or is detrimental to the welfare, food order or character of Brilliant Fitness; or
  • We subsequently discover that any part of your membership fees (under this Contract or any other Contract) are/were not paid in full when due; or
  • The information you supplied to us is found to be incorrect and/or false; or
  • We reasonably think that you are not physically or medically fit to exercise; or
  • After vetting your application to this Contract, we subsequently discover facts or information which if we had known prior to enter into the Contract, would have resulted in us not having entered into the Contract with you. We will advise you if your Home Club is going to close. Where possible we will transfer your membership to a reasonably accessible alternative facility in which case your membership will continue. If this is not possible, we will cancel your membership.
  1. Can I end my membership before the end of my commitment period?

Yes – if you wish to cancel your membership before the expiry of your Commitment Period, then you must give us 20 business days’ written notice of termination and pay a reasonable cancellation fee plus any arrears. To see the terms of our cancellation policy, please visit our website.

  1. Membership fees and increases

Your membership fees will increase annually on 1 January, regardless of the date that you joined Brilliant Fitness. In addition, we reserve the right to increase your membership fees at other times for reasonable commercial reasons. We will give you a one month notice of any increases and if you do not wish to accept it, you may cancel your membership without penalty by giving us written notice. If we do not hear from you, you will be deemed to have accepted the increase and your membership will automatically continue at your new membership rate for your Home Club.

Membership fees may vary depending on the following:

  • Your selected membership type
  • Your chosen Home Club
  • Changes to the Brilliant Fitness public retail rate from time to time
  1. Your home club and membership types

By joining Brilliant Fitness, you become a member of the Home Club stated on your Membership Application Form. Membership types include:

Male Membership – Unlimited gym visits and 4 free haircuts per month at the Brilliant Fitness. Female Membership – Unlimited gym visits and 4 free hair washes per month at the Brilliant Fitness.

  1. The rule book

By entering into this Contract, you agree to follow The Rule Book (as amended from time to time) which applies to all members, guests and visitors. Each of our Clubs may have their own operational rules, which you also need to comply with. A copy of the Rule Book is available on the website.

  1. Your personal information

Our Privacy Policy explains the way in which we collect, use and store your personal information. If we want to share any of your personal information for any reason, we will do so only with your permission. We will use your email address in order to send your membership confirmation documents and to keep you up to date with any news, updates or promotions. We use our Clubs for videos, photos and other promotional purposes. If you are in a Club during this time and your image is captured, you hereby consent to us using it in our branding and marketing material.

  1. The small print
  • Your membership is personal to you and may not be traded or transferred to anyone else as this may constitute fraud and will be dealt with accordingly. Your access device may not be used by anyone else to gain access to any of our facilities.
  • If your bank details and /or any of your personal information change, please update your information by either calling our Call Centre or visiting one of our Clubs.
  • If you fail to pay your monthly membership fees on the due date, you will become liable to pay all costs in connection with the collection of the arrears including legal costs.
  • You acknowledge that although a third party may be appointed as the payer of any fees/monthly instalments in respect of your Contract, you will remain liable in the event that the payer defaults.
  • From time to time we may need to temporarily or permanently close a Club or stop providing certain facilities at the Club, in case we need to carry out repairs, maintenance or improvements or upgrades or for any other reasons. In these cases, if possible, we will transfer your membership to another reasonably accessible alternative facility for the duration of the permanent or temporary closure.
  • If one or more of these Terms are found to be unenforceable such Term shall be deemed to be severable from the remainder of this Contract and the Contract shall in all other respects remain in full force and effect.
  • To the fullest extent permitted by law, we may transfer and/or delegate to any third party our rights and/or obligations under this Contract without your consent or notification and you will continue as a member.
  • This Contract contains all the Terms and Conditions of our agreement and no representation, addition, variation or cancellation of this Contract shall be of any force and effect unless it is in writing and signed by you and us.
  • You agree that we may validly serve any notice(s) at the contact that we have on record for you. Any notice or communication sent by you to us should be posted, emailed or given in person to the receptionist at your Home Club. Please check with us that we have received correspondence address to us, as we can only action and be found by notices that we actually receive.
  • You acknowledge and agree that this Contract was properly and fully completed before you signed it and you confirm that the information contained in it is true and correct and that you fully understand it.
  • You consent to the non-exclusive jurisdiction of the South African courts.
  • The laws of South Africa apply to this Contract
  • Fees include VAT.
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